Article Comment 

Sitel to lay off 250 in Starkville


Tim Pratt



More than 250 people are expected to lose their jobs over the next two months at the Sitel call center in Starkville. 


The employees will be laid off in two segments, with one group spending their last day at the facility on Feb. 2, and the other segment finishing their employment there on March 3. 


According to Andrew Kokes, Sitel''s vice president of marketing, the layoffs come as a result of "the reduction in business needs" of two different Sitel customers. One is a health care company and the other is a high-speed internet provider, though Kokes did not identify the companies. The employees being laid off serve as customer service representatives for the companies. 


"This is all due to their changing business needs," Kokes said of the two companies.  


At its peak, Sitel employed approximately 850 people at its facility in the Thad Cochran Research, Technology and Economic Development Park. Kokes did not know how many people work there now.  


Sitel is working with other businesses and government agencies in the area to assist these individuals in finding new employment, Kokes said. 


"We have been an active part of the Starkville business community for a number of years, so the decision to reduce our site here does not come easy," Kendall Williams, site director of Sitel''s Starkville facility, said in a statement. "This reduction is due to the changing business needs of our clients and is in no way reflective of the quality of customer care provided by our associates."




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Reader Comments

Article Comment Service Logictel commented at 1/20/2010 1:50:00 PM:

They can't get more clients because they hire the worst employees in the world. Only to be trained by people who's previous job was taking my order at Hardee's. The employees in the past 10 years have stolen credit cards from customers of Gateway, Dell, T-Mobile and I am sure the others as well. Many have been terminated for embezzlement only to be hired back 6 months later. .


Article Comment ffetner commented at 1/20/2010 2:13:00 PM:

I doubt there were ever 850 employees. For the first 3 years of operation, this site was delaying the paperwork on terminations even though you were fired...which mysteriously caused employee totals to be exactly what was required by local officals.


Article Comment Fred commented at 1/20/2010 2:31:00 PM:

Service Logictel,
They cannot have the worst employees in the world. The worst are my colleagues over here! What other lies are you telling in your comment?


Article Comment Service Logictel commented at 1/20/2010 2:49:00 PM:


Where do you work???? I need to make sure never to visit that establishment if your employees are worse that Sitels?


Article Comment Andy commented at 1/20/2010 3:47:00 PM:

This is a DIRECT RESULT of the quality of customer care provided by their associates. This Site director is obviously a pigeon.


Article Comment former employee commented at 1/20/2010 9:07:00 PM:

I am a former employee of sitel in another location. Service Logictel, I like your name, I was an employee when it was Service Zone. I was fortunate enough to get out of there before Client Logic bought them. I lost contact with most of the people that worked there, when I did, sometime while it was client logic. None of the decent people that I worked with were still there when it changed to Sitel. I have heard that the location that I worked for has now closed completely. Hopefully that will not be the same for the Starkville sitel, but do not hold your breath. Service Logictel, you are correct about the site that I worked for, so I would assume that you are telling the truth about the starkville site.

I am not saying that there is not decent people working there that are doing as good of a job with the people that they work with on a dily basis.


Article Comment pickle commented at 1/20/2010 9:57:00 PM:

I remember applying for a part-time job there when I was in school. I got briefly hung-up on the typing speed test when I paused to ask the person administrating it if I should correct all of the spelling and grammatical errors in the sample text.

The people there were beyond incompetent. It's a wonder that they've survived this long.


Article Comment Service Logictel commented at 1/21/2010 10:14:00 AM:


I am sure that the person administering the test was a rep that was about to be fired for job incompetence but they let them train and administer those typing tests so they would't get fired. I worked there from Startup until 2006. 75% of the people that failed that typing test were probably hired anyway.


Article Comment Tony Clifton commented at 1/21/2010 6:06:00 PM:

LOL! These idiots can't even lie right! This is from the article in the starkville paper..
'Andrew Kokes, vice president of communications for Sitel, said this includes hourly and salaried workers and represents about 29 percent of the site's work force, which he said at its peak employed 850 people.'

So that site had a peak of 850 employees? But 250 people is only 29 percent of the current work force? REALLY?!?! That does not add up. 250 is alot higher than 29%. UHC and Wild Blue are gone. What does that leave? Cafe Press which had maybe 20-30 people on it???

>this site was delaying the paperwork on terminations even though you were fired...which mysteriously caused employee totals to be exactly what was required by local officals<<

yep! And that's what's happening now. Someone (journalist, lawyer etc) really needs to launch an investigation into this place and their book cooking. They are padding the numbers etc probably in an effort to leave Starkville holding the bill. LOOK INTO IT.
Think the mayor may need to know about this...


Article Comment Service Logictel commented at 1/21/2010 7:14:00 PM:

They have been padding numbers and defrauding the city of Starkville for 10 years. You should read this report:


Article Comment onfire commented at 1/22/2010 2:24:00 PM:

Maybe, instead of looking at the company, you ought to look at the "talent" that's available to hire. Ethics doesn't always begin at the top.


Article Comment Fred commented at 1/25/2010 12:06:00 PM:


They make no effort to hire competent workers. Walk in the building for 5 minutes and see for yourself.


Article Comment tony clifton commented at 1/25/2010 8:25:00 PM:

it's like they actually go out of their way to hire idiots. I honestly expected them at one point to hire bags of rocks.

Just saw where the memphis branch is laying off 400ish people. Good riddance.


Article Comment Leah Landers commented at 1/27/2010 1:46:00 AM:

i use to work at the memphis location, they layed the department off that i worked august of 08,when i heard that they were hiring again i tried going back just knowing that they would hire me back because i was the #1 agent out of wellcare and cigna but when i talked to the recruiter she totally ignored me and refused to hire me back. i worked there for 8 months and never missed a day of work and never got a warning for anything!! went to a job fair late 09 and reps from sitel was there and this young lady told me that they were trying to give other people a chance to work there instead of people like myself that cared about the customers and when she said that i just said forget it!! $9.00 an hour ain't worth the long drive anyhow!!just a bunch of stupid and non caring people that worked for the company anyway ! i'm suprised it lasted as long as it did!!!


Article Comment Frank Fetner commented at 1/27/2010 2:19:00 PM:

Welcome Back Tony Clifton! It has been a while!!!!


Article Comment Kenya commented at 2/1/2010 10:43:00 PM:

I used to actually work at the Starkville Center and everything that is being said is true. They are corrupt, incompetent, and ignorant. They hire "do boys/girls" and get rid of the people that actually do their jobs and care about the customer. They have been through sooo many companies including Gateway, Microsoft, Dell, United Online, Affinion, T-Mobile, etc that you just couldn't honestly believe that they were going to keep putting their top companies at risk of fraud or theft any longer. I do feel sorry for the people that are loosing their jobs though.


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