Extraordinary customer service

February 28, 2009

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This Friday, we are experiencing the flood from heaven. But, in the midst of the pouring rain, I experienced wonderful customer service. Pepper''s has always had awesome service, but, today they went above and beyond. On my lunch hour, I waited for the rain to end and finally gave up. I headed to the door and there stood one of their employees with the biggest umbrella. He smiled and said, "where are you parked?" I said, "Wow, this is customer service!"  

 


Susan Conn Forrester, Columbus