Concerned with restaurant customer service
Is it just me or has good customer service at local fast food eateries disappeared and/or no longer being taught to their employees? Over the past few weeks, I have been appalled by the poor customer service that I have received by three local fast food restaurants. One restaurant has earned the title of highest percentage of orders being wrong. Another can’t get your order right after you have to repeat your order four times initially and then again two more times after you check your order and find that it’s incorrect. Last, but definitely not least, restaurant number 3 makes you pull up past the drive-thru window and sit and wait 40 minutes for your order. When you go inside to complain, the cashier has the gall to tell you that “you can just go somewhere else to eat!” Can you believe that?
I know that I may be considered old fashioned in some of my beliefs, but I was taught that a business cannot exist without customers purchasing its products/services, and an employee’s job is to represent the business in a friendly and professional manner at all times when dealing with customers. In my humble opinion, some local restaurant managers need to seriously train or re-train their employees.
Stan Wheeler
Columbus
The Dispatch Editorial Board is made up of publisher Peter Imes, columnist Slim Smith, managing editor Zack Plair and senior newsroom staff.
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